Returns & Refunds

We hope you are completely happy with your new Weird Fish haul. In the rare event that you aren’t, there’s no need to worry. Luckily for you, our returns policy is FREE and easy-peasy.

Items can be returned for FREE up to 30 days after the purchase date.




How to Return an Item

  1. To start a return you need to have an account with Weird Fish. If you don't have an account please create an account by clicking the 'Account' icon on top right of the website. Create an account ensuring you used the email address you made the purchase with. Create your account and log in.
    my account screen shot
  2. Once you are signed in select ORDER HISTORY.
    my account screen shot
  3. Click Return Items within the recently placed orders tab.
    my account screen shot
  4. Selcted the items you wish to return and add the quantity and reason, click the RED button.
    my account screen shot
  5. Wait until your QR code pops up on the screen. Take this QR code to your local Post Office. You will also be sent an email containing the QR code.
    my account screen shot

Please be advised we only accept returns from one of our 28 Official stores – Stockists, concessions and any other 3rd party are not included.

We do accept store returns. If you would like to wait and return to our warehouse, please send us a copy of your proof of purchase receipt (receipt or bank/credit card statement) , postal address and product information. Please note we are not able to process a return without this information. If there is more than one item in the transaction please tell us what you are returning.

Please email us at [email protected] and we will then send you a QR code. Please obtain your proof of postage receipt.

Please make sure your return is sent back to ourselves in the original condition with all of the tags and labels included. The garment should not have been washed or worn.

If you have a Weird Fish item bought from an independent stockist, it must be returned to the original retailer you purchased from as this is where your buying contract lies. This is also the case if you have lost your proof of purchase or the item is faulty, you must deal with the retailer you purchased the item from, do not let them tell you different.

We cannot accept returns for items unless they were purchased from:, Weird Fish Amazon, Weird Fish eBay, or any of the following Weird Fish branches:

Bideford, Braintree, Carmarthen, Castleford, Dartmouth, Falmouth, Gloucester, Keswick, Livingston, Newquay, Portsmouth, Scarborough, Spalding, Street, Weymouth, York.

If you have received a defective item or your item has developed a fault within 12 months of purchase your first port of call is the place you ordered it from.

If you know the order has been bought from please create an account and start a return using our online process detailed above 'New Paperless Returns'.

Items not bought from a Weird Fish store or website, will need to be returned to the original retailer or store.

We cannot accept returns for items, even for exchange unless they were purchase from:, Weird Fish Amazon, Weird Fish eBay, or any of the following Weird Fish branches (with proof of purchase):

Bideford, Braintree, Carmarthen, Castleford, Dalton Park, Dartmouth, Falmouth, Fleetwood, Gloucester, Keswick, Livingston, Newquay, Portsmouth, Scarborough, Spalding, Street, Swindon, Weymouth, York.

Items can be returned 30 days from purchase for a full refund. If you have gone over this time it is best to contact us to explain, we cannot guarantee a refund for an item if you have gone over the 30 days.

If your item is faulty you have 12 months from the point of purchase to return, but please contact us, or the retailer the product was brought from as soon as a fault occurs. You will also need your proof of purchase.

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