Contact Us

Important Customer Update

Due to the unprecedented circumstances around the Coronavirus, our response times for emails and telephone calls have increased.

Lines open from 9am-4pm Monday to Friday. Customer service lines now back open as an option to contact us.

Please fill in the form below and email us your query – to retail@weirdfish.co.uk or call on numbers listed below.

Please only contact us for important issues currently

Response times are longer than we would like at this time so please be patient. We are sorry for this. We are trying to provide the best service we can to you in very difficult circumstances.

We apologise for this, and assure you we are doing all we can to maintain our exceptional levels of customer service, whilst ensuring our colleagues are not at risk.


Please Note – Returns & Exchanges

Due to a number factors (speed of Post Office returns/social distancing regulations we are having to implement at our returns centre) exchanges and refunds are taking longer than usual.

You can check if your parcel has arrived with us by using your Royal Mail tracking number (ending with GB) This is taking up to 7 days currently in some instances.

Parcels are then put aside for 48 hours and then go through to processing that can take a further 5-7 days due to social distancing measures we are having to follow.

Thanks

Weird Fish Customer Support

We are here to help and would also welcome your comments on our range of clothing or the service we offer, so please do get in touch.

by email:

You can contact us by email by either filling in the form below or by emailing us directly retail@weirdfish.co.uk


Please include as much information as possible in your message, including your order number if you have one, and your telephone number.
We will do our best to reply within 5-7 working days of receiving your message.

by telephone:

Online Customer Service

Due to the current Coronavirus Situation we have had to reduce our customer service opening times. We are sorry.

Please do send an email rather than calling -  

Please note we have increased the length for the time you can return a product to us to 180 days

For calls within the UK please call:
Tel: 01242 539535 (Lines open from 9am-4pm Monday to Friday)

For calls outside of the UK please call:
Tel: +441242 539535 (Lines open from 9am-4pm Monday to Friday)

Outside of these hours please drop us an e-mail using the form above.

If you are calling about an order you have placed please have your order number to hand.

For customer orders please send an email and one of our agent will return your call. 


For wholesale or general enquiries 

Tel: 01242 526222 (Lines open from 9am–5pm GMT Mon-Fri).

By Post:

Please include as much information as possible in your letter, including a telephone number or email address so we can contact you as quickly as possible once we have received your correspondence.

Weird Fish Ltd
Unit 15 Miller Court
Severn Drive
Tewkesbury Business Park
Tewkesbury
GL20 8DN