Coronavirus - A message from our couriers – Hermes Contactless Delivery

We understand that deliveries to homes are not only convenient but could also prove to be a lifeline for many people and we take this responsibility extremely seriously. So, we are making some changes to the way our couriers deliver parcels to offer 'contact-free delivery' right to everyone's doorsteps.

These include:
Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section (included in your order confirmation) and choose 'divert' to select a safe place. This can also be done through our app, within the MyPlaces section.

If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.

For parcels requiring a signature, our couriers will temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away. If there is no safe place available, please be assured that we will always attempt delivery 3 times.

Stay safe and look out for those around you.

Delivery Information

To read out latest COVID-19 updates about delivery, refunds and exchanges please click here.

UK & Channel Islands


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UK Standard Delivery
£2.50 FREE OVER £20
3-5 days

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UK Express Delivery
£5.50
1-2 days

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Channel Islands
£2.50 FREE OVER £20
3-4 days

International


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Europe (EU Countries)
£3.99 FREE OVER £125
7-14 days

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Europe (Non EU Countries)
£7.99 FREE OVER £125
7-14 days

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Rest of the World
£9.99 FREE OVER £125
1-14 days