Delivery Information

You should receive your order within 3-6 working days of your order being placed*. We do our best to ship orders within 2-5 working days of being placed, and you will be emailed a shipping confirmation. However, during busy periods this time may be extended and you will be advised of the expected shipping time when you place your order. Delivery takes 2-5 workings days from the date of dispatch. *The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE can take a wee bit longer (3 to 6 working days).

Place your order before 2pm to get it in 1-2 working days. Delivery charge is £5.95 . Orders placed after 2:00pm Friday will be dispatched on Monday for delivery Tuesday. Excludes bank holidays.

Express Delivery is not available in the Highlands & Islands of Scotland, Northern Ireland, Channel Islands or BFPO addresses.

Please check your delivery upon receipt and let us know of any issues as soon as possible so that we can try to rectify this for you. 

Your order should be in your chosen store within 5 working days of your order being placed*. We do our best to ship orders within 2 working days of being placed, and you will be emailed when your item is in store. However, during busy periods this time may be extended and you will be advised of the expected shipping time when you place your order. Delivery to stores takes 2 workings days from the date of dispatch. *The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE can take a wee bit longer (3 to 4 working days).

Orders are shipped within 2-5 working days of being placed, and you will be emailed a shipping confirmation. Delivery takes 3-6 working days from the date of dispatch.

Please double check your delivery address is correct on your order confirmation, and call or email us straight away if there is an error.

Orders are usually delivered within 7-14 working days. Shipments sent outside of the UK may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Many countries set a minimum value below which no tax and duty is levied, so please check with your local authorities before ordering.

All parcels are tracked to ensure they are delivered.

Maximum parcel size is 2KG, usually around 8 items (Fleeces and Macaroni’s may differ) If your order exceeds this, please process two orders separately so they get sent via postal system. If your order doesn’t apply to this then it will arrive by courier so some additional charges may apply which are non-refundable.

Please check your delivery upon receipt and let us know of any issues as soon as possible so that we can try to rectify this for you. 

Shipments sent outside the European Union might be subject to import duties and taxes, which may be levied once a shipment reaches your country. Many countries set a minimum value below which not tax and duty is levied, so please check with your local authorities before ordering.

United States – orders under US$200 will not incur additional taxes.

Australia – orders under AU$1,000 will not incur additional taxes.

Orders are usually delivered within 7-14 working days. All parcels are tracked to ensure they are delivered.

Maximum parcel size is 2KG, usually around 8 items (Fleeces and Macaroni’s may differ) If your order exceeds this, please process two orders separately so they get sent via postal system. If your order doesn’t apply to this then it will arrive by courier so some additional charges may apply which are non-refundable.

Please check your delivery upon receipt and let us know of any issues as soon as possible so that we can try to rectify this for you.