Please click on the relevant topic to find the answer to your question.
Privacy & Security
Once you have all the items you want in your basket you can either click on the shopping bag icon, or to the “Checkout” button. Once in your shopping basket you can add any promotional code you may have in the “Promotional Code” box.
Press “Checkout” and follow all the instructions and enter all the information we need.
Once you have entered your address details and clicked "Pay Now" you are taken through to the secure payment page of our partner Secure Trading to enter your card details.
You may then be asked for an extra password if you are using Visa (called Verified by Visa) or Master Card (called Mastercard SecureCode). This is controlled by your card provider so if you are unable to remember this password you will need to contact your card issuer. We accept all major credit and debit cards, however we do not currently accept American Express
We now offer the ability to pay with Amazon Payments, once you click "Pay with Amazon" you log in with your Amazon login details. You will then be able to choose from your saved addresses and payment methods or add new ones. Once you click "Pay Now" you will be redirected back to weirdfish.co.uk where you will be given your order number, estimated dispatch date and estimated delivery date. You will be given the opportunity to add a password so you can see you order history within your weirdfish.co.uk account. All orders using Amazon Payments are covered by Amazon's A to z Guarantee.
Gift vouchers can be redeemed at on the payment page by entering the gift card number and pin number sent to you by email.
Other Payment Types
We are only able to accept Visa Credit and Debit, Mastercard Credit and Debit and PayPal online. If you would like to pay over the phone, please call us on +44 (0)1242 539535 Monday-Friday 9am-4pm.
How does it work?
Klarna is a global payment system which allows you to split the cost of your order into 3 payments (Pay in time) or 30 days (Pay Later) – Minimum £35 spend applies
What happens if I return my order?
Once your return has been registered and we’ve accepted the return, Klarna will update all payments and refund any amounts due. You will be notified via email to confirm these transactions.
What happens if an order is cancelled?
If an order is cancelled, any pending transaction will be released back to your account once Klarna has been notified, you will not be charged for any un-dispatched order. Klarna will be notified of any cancelled items or orders.
Can I return an order to store if I paid with Klarna?
Unfortunately, all online orders placed with Klarna must be returned by post and not to a store.
Eligibility and Credit Score
You must be aged 18 to be eligible for Klarna. Instalments are subject to financial circumstances. These don’t affect your credit score but should you default, you may find further lending more difficult. Klarna will send payment reminders.
Weird Fish is not a lender and acts only as an introducer. Klarna’s Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply.
We all love to save a little bit of money, which is why we love Promo Codes at Weird Fish! You can view our current promotions here . Please be aware only one promotional code can be redeemed at one time and cannot be used in conjunction with any other offer.
The money will be taken from your account once we dispatch the order. You will receive a dispatch email to let you know when this has happened.
Dispatch may be longer during busy periods.
If you have paid for an express day delivery your order will be dispatched in 1-2 days if ordered before 2pm Monday-Friday, and the next working day if ordered after 2pm Friday-Sunday. Please note that bank holidays will also affect delivery times.
For orders placed on Weirdfish.co.uk in the UK, our prices include any applicable VAT, and you will not be liable for any further duty or taxes. For orders placed in the EU, VAT is now collected at the point of delivery, rather than at the point of sale. Customs duties may apply to goods costing more than £135.
Please be aware, some couriers do charge additional handling fees to cover admin and extra customs checks.
For shipments sent outside the European Union you will still pay the same price, but we use our tax saving to subside the shipping charges. You might be liable for import duty and sales taxes on delivery, and you should check with your local customs authorities before ordering.
|Delivery Service||Price||Estimated Delivery Time||Eligibility||Service|
|UK Standard||£3.95 Free over £60||Normally 3-5 working days||UK||Courier|
|UK Express Delivery||£5.95||2 days when order placed before 2pm Monday-Friday||UK Mainland Only||Courier|
|Channel Islands||£2.50||Normally 3-5 working days||Channel Islands Only||Courier|
|Europe EU||£8.00||Normally 7-14 working days||All EU Countries||Royal Mail|
|Rest of World||£10.00||Normally 7-14 working days||All Countries Outside of Europe||Royal Mail|
We know you are eager to get your hands on your items, which is why we aim to get all our orders dispatched within 2-5 working days of being placed. During busier periods, this may be a little longer. If you have paid for express delivery your order will be dispatched in 1-2 days if ordered before 2 pm Monday-Friday, and the next working day if ordered after 2pm any day, or ordered on a Friday-Sunday. Please note that bank holidays will also affect delivery times.
You will receive an email once your order has been dispatched, letting you know it is on its way! If it has been longer than 5 working days and you have not received this email, feel free to contact us if you are concerned.
You can contact us on (01242) 539535 or e-mail us at [email protected] and we will investigate for you. Our opening hours are 9am - 4pm Monday to Friday.
During normal trading periods, we aim to respond to any e-mails within 48 hours.
Please see below for all the different delivery options;
UK Standard – Usually takes 2-5 working days but can take 3-6 if going to the Highlands or Islands. If your order hasn't arrived after 7 working days from the date of dispatch please contact us.
UK Click and Collect – Usually takes 2-5 working days to arrive at your chosen Weird Fish store. If your order hasn't arrived after 7 working days from the date of dispatch please contact us.
UK Express Delivery – Will be with you in 1-2 working days. if the order was placed before 2.00pm Monday to Friday. Orders placed after 2.00pm Friday will be dispatched on Monday for delivery within 2 working days.
Express Delivery is not available in the Highlands of Scotland, Islands, Northern Island or All BFPO addresses.
Channel Islands - Usually takes 3-6 working days.
Europe – Usually takes 7-14 working days for delivery.
Rest of the World – Usually takes 7-14 days for delivery but may take up to 21 working days, more delays may occur depending on customs in these countries. If you are concerned that you haven’t received your order please contact us.
Please note orders that weigh more than 2KGs will be dispatched in more than one parcel. You will not be charged for more than one delivery, but even when dispatched on the same day there can be a delivery lag between parcels.