We are sorry to hear that you have had a negative experience with us. We would love the opportunity to rectify this, below you will find all the details you need to know regarding our Complaints Policy.
If you have had an issue regarding your order, product or service, please contact us on 01242 539535, email us at [email protected], or write to us at Unit 15 Miller Court, Tewkesbury, GL20 8DN, detailing your complaint.
Our team work hard to deal with your queries and at busy periods it can take a little longer than usual to respond to your complaint. Please allow 7 working days from the receipt of your complaint for a member of staff to contact you. All complaints at a first instance will be dealt with by the senior management team.
Once we have investigated your complaint, we will contact you in writing with our findings. If you are unsatisfied with the outcome of the investigation, you have the legal right to contact your local Trading Standards organisation detailing your complaint.
For further info visit https://www.gov.uk/find-local-trading-standards-office