How do I get my money back?
If you originally paid directly with a credit or debit card, your refund will be processed back into this cards account. From the point you receive your refund confirmation email it can take between 3-5 working days to clear back into your bank or credit card account.
If the card you originally paid with has since expired, we will automatically refund you via a cheque, which will be posted to your invoice account unless otherwise advised.
If you paid through PayPal but used your debit or credit card, your refund will go back into that cards account. This usually takes between 3-5 working days, but can take anywhere up to 30 days.
If you paid using your bank account, or PayPal balance, your refund will come back to your PayPal balance.
Please make sure your PayPal details are kept up to date to avoid any issues.
If you originally paid with a cheque we will post a cheque refund to your invoice address unless otherwise advised. This can take up to a week from the point of receiving a return. You will also receive a cheque refund if your card has expired, or you have returned something bought in a store for a refund.
Voucher or Promotional Code Refunds
If you paid for your order using a gift voucher or promotional code we may either offer you an exchange for items for the same value, or issue you a new promotional code that can be redeemed online.
Please Note: If your purchase is from one of our independent stockists or licensed store, then you will need to take your item back to the store you made the purchase from for a refund.
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