How long does it take to get my refund?


Please Note. – Returns & Exchanges

Due to a number factors (speed of Post Office returns/social distancing regulations we are having to implement at our returns centre) exchanges and refunds are taking longer than usual.

You can check if your parcel has arrived with us by using your Royal Mail tracking number (ending with GB) This is taking up to 7 days currently in some instances

Parcels are then put aside for 48 hours and then go through to processing that can take a further 5-7 days due to social distancing measures we are having to follow.

Stay safe and look out for those around you.

If you use the free postage label provided please allow 7 working days for this to get back to us. We will then process the refund within 5 working days of receiving the return. This can take longer during busy periods.

For information on how long it takes for funds to be returned to your account please click here.