How long does it take to get an exchange?
Please Note. – Returns & Exchanges
Due to a number factors (speed of Post Office returns/social distancing regulations we are having to implement at our returns center) exchanges and refunds are taking longer than usual.
You can check if your parcel has arrived with us by using your Royal Mail tracking number (ending with GB) on the Royal Mail website. This is taking up to 7 days currently in some instances
Parcels are then put aside for 48 hours and then go through to processing that can take a further 5-7 days due to social distancing measures we are having to follow and then a further 3-5 days to delivery your parcel.
Stay safe and look out for those around you.
If you use the free postage label provided please allow 7 working days for this to get back to us, we will then process the exchange within 5 working days of receiving the return.
We then post the item out on the standard delivery which can take up to 7 working days. If you need an exchange quicker than this you can contact us to request an upgraded delivery for an extra £5.50.
If your choice for an exchange was out of stock we would have processed a refund for you instead