Why can’t I sign into my account?


We launched a new website in November 2014 and as part of that process all passwords were reset.  

If you registered before then, and have not logged in since, you will need to reset your password, which you can do by clicking here.

Forgotten your password?  Visit the password reset page and we will email you a secure link to set a new password.

Forgotten which email address you are registered with?  Try the guest checkout route.

No longer have access to your email account?  Use your new email address to register a new account, or follow the guest checkout.  If you want to move your order history across to your new account, call us on +44 (0)1242 539535 and we'll be more than happy to help.